RealVNC Viewer is no longer remembering my passwords

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If RealVNC Viewer's password store becomes corrupted, you will find that RealVNC Viewer is not able to save any new passwords or use existing saved passwords. You will need to re-initialise the password store for RealVNC Viewer, using either of the methods below.

Method 1

In RealVNC Viewer > Preferences > Privacy, tick 'Protect VNC Viewer with a master password', set a password and then click Apply, OK.

Next, re-open your Preferences and untick 'Protect VNC Viewer with a master password' and then click Apply, OK.

Try your connection again and check the password is saved.

Method 2

Windows

  • Go to C:\Users\<user>\AppData\Local\RealVNC\vncviewer.d
  • Delete or rename the files passwords.json and passwords.encmaster

Mac/Linux

  • Go to ~/.vnc/config.d/vncviewer.d
  • Delete or rename the files passwords.json and passwords.encmaster

Try your connection again and check the password is saved.

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