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On-Demand Assist - the new name for Instant Support

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VNC Connect has two capabilities that can be added to your subscription: Device Access and On-Demand Assist. See What are Device Access and On-Demand Assist? for more information on these capabilities.

Each of these two capabilities has two tiers, Enterprise and Professional.

What's the difference?

Device Access

Choose Device Access if you need 24x7 unattended access to your computers.

Choose Device Access Enterprise if:

  • you require the ability to connect via the internet AND/OR the LAN using IP address or hostname
  • you require offline licensing/activation (internet access is not required for Enterprise Device Access)
  • you require the ability to deploy centrally (e.g. using SCCM, PDQDeploy, etc.)
  • you require the ability to use centralized policy for configuration

Choose Device Access Professional if:

  • you can install, configure and license VNC Server on each computer individually
  • all the computers you want to connect to have internet access
  • you do not require the ability to install or configure VNC Server centrally via policy 
  • you do not require the ability to connect via the LAN using IP address or hostname 

On-Demand Assist

Choose On-Demand Assist if you need ad-hoc, attended access to your computers.

Choose On-Demand Assist Enterprise if :

  1. you require up to 10 concurrent sessions per technician
  2. you require the ability to apply your own branding for your On-Demand Assist service
  3. you require access to a comprehensive history of On-Demand Assist sessions

Choose On-Demand Assist Professional if :

  1. you require up to 3 concurrent sessions per technician
  2. you do not require custom branding for your On-Demand Assist service
  3. you do not require access to a comprehensive history of On-Demand Assist sessions

Watch our video below for more information.

Subscribing 

For how to subscribe to VNC Connect, see How do I subscribe to VNC Connect?

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