VNC Connect has two capabilities that can be added to your subscription: Device Access and Instant Support. See What are device access and instant support? for more information on these capabilities.
Each of these two capabilities has two tiers, Enterprise and Professional.
What's the difference?
Choose Device Access if you need 24x7 unattended access to your computers.
Choose Device Access Enterprise if:
- you require the ability to connect via the internet AND/OR the LAN using IP address or hostname
- you require offline licensing/activation (internet access is not required for Enterprise Device Access)
- you require the ability to deploy centrally (e.g. using SCCM, PDQDeploy, etc.)
- you require the ability to use centralized policy for configuration
- you require access to legacy platforms that do not support VNC Connect (6.x) (e.g. Windows XP, HP-UX, Solaris) Important: we have now announced the end-of-life for VNC 5.x. Learn more here.
Choose Device Access Professional if:
- you can install, configure and license VNC Server on each computer individually
- all the computers you want to connect to have internet access
- you do not require the ability to install or configure VNC Server centrally via policy
- you do not require the ability to connect via the LAN using IP address or hostname
Choose Instant Support if you need ad-hoc, attended access to your computers.
Choose Instant Support Enterprise if :
- you require up to 10 concurrent sessions per technician
- you require the ability to apply your own branding for your Instant Support service
- you require access to a comprehensive history of Instant Support sessions
Choose Instant Support Professional if :
- you require up to 3 concurrent sessions per technician
- you do not require custom branding for your Instant Support service
- you do not require access to a comprehensive history of Instant Support sessions
Watch our video below for more information.
For how to subscribe to VNC Connect, see How do I subscribe to VNC Connect?