I’ve lost my backup codes or mobile authenticator app - how do I sign in to my RealVNC account?


If you have a VNC Connect Enterprise or Professional subscription, or are a member of a Enterprise or Professional team, we may be able to send you backup codes to allow you to login into your RealVNC account, where you can setup a new device or disable 2-step authentication completely (not recommended). We may ask for additional information to verify your identity.

This is done on a case-by-case basis, since we will only do so if we can be sure we know who you are!

In the first instance, please raise a support ticket and we’ll be in touch.


Unfortunately, we are not able to send backup codes for customers with VNC Connect Home or Lite subscriptions.


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