What On-Demand Assist session events are logged for review purposes?


On-Demand Assist - the new name for Instant Support

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Every session is logged and a session history stored online.

To view session history, sign in to your RealVNC account and navigate to the Sessions page. By default, all sessions completed in the last 7 days are listed, most recent first. Use the filters to see earlier sessions.

Depending on your subscription, you can drill down into a particular session and review a detailed activity log.

The following activity is recorded:

  • Session start and end times
  • File transfer operations
  • Elevation requests
  • Reboot attempts
  • Chat transcripts
  • Screen recording start and stop events

Chat transcripts are encrypted-at-rest on RealVNC’s servers. Privacy policy

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