On-Demand Assist - the new name for Instant Support
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Every session is logged and a session history stored online.
To view session history, sign in to your RealVNC account and navigate to the Sessions page. By default, all sessions completed in the last 7 days are listed, most recent first. Use the filters to see earlier sessions.
Depending on your subscription, you can drill down into a particular session and review a detailed activity log.
The following activity is recorded:
- Session start and end times
- File transfer operations
- Elevation requests
- Reboot attempts
- Chat transcripts
- Screen recording start and stop events