What Instant Support session events are logged for review purposes?


Every session is logged and a session history stored online.

If you have an Enterprise subscription, you can drill down into a particular session on the Sessions page of your RealVNC account and review a detailed activity log.

The following activity is recorded:

  • Session start and end times
  • File transfer operations
  • Elevation requests
  • Reboot attempts
  • Chat transcripts

Chat transcripts are encrypted-at-rest on RealVNC’s servers. Privacy policy

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