How should a technician reboot a remote computer during an On-Demand Assist session?


This feature is only available when controlling Windows computers in this release.

It’s best to instruct the technician to click the Reboot remote computer button on the VNC Viewer session toolbar:


This will elevate the technician if not already, which means the session can seamlessly resume on reboot.

If the technician uses the standard reboot facility on the remote desktop before elevating, then the session is unlikely to resume. The technician will need to generate a new session code and start over.

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  • my version not have this option, who version have?

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  • Hi Christine. This option is only available if you have the Instant Support capability on your subscription and have the Technician role. If you do have Instant Support and are not seeing this option please contact our support team who can assist.

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  • i need talk to technician support

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  • 281 827 7915

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