2024-06-04 - Issue with RealVNC Connect Portal, RealVNC Developer Portal and Presence service [RESOLVED]

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Description

Customers may experience problems using the RealVNC Connect and RealVNC Developer portals, and seeing Presence data in RealVNC Viewer.

Updates

Updates will be published below and to https://status.vnc.com/incidents/4wwtr9c5hjtz

Resolved - The issue with presence is resolved.
Posted Jun 07, 2024 - 17:12 UTC

Monitoring - The presence service has stabilized and the status of your computers is now accurate. We apologise for any inconvenience caused.
We are continuing to monitor status.
Posted Jun 06, 2024 - 08:39 UTC

Update - The presence service is stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.
Posted Jun 04, 2024 - 13:35 UTC

Update - The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.
Posted Jun 04, 2024 - 12:08 UTC

Update - The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.
Posted Jun 04, 2024 - 10:34 UTC

Update - The portal issue is resolved and functionality is restored. The presence service is stabilizing. We are continuing to monitor the affected components.
Posted Jun 04, 2024 - 08:44 UTC

Update - We have identified the issue. Full functionality is restored but performance may be degraded as we continue to work on the issue.
Posted Jun 04, 2024 - 08:36 UTC

Update - We are continuing to work on a fix for this issue.
Posted Jun 04, 2024 - 08:34 UTC

Update - We are continuing to work on a fix for this issue.
Posted Jun 04, 2024 - 08:05 UTC

Update - We are continuing to work on a fix for this issue.
Posted Jun 04, 2024 - 08:02 UTC

Identified - Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue
Posted Jun 04, 2024 - 07:52 UTC

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